FAQ & HELPMost of the answers to your questions belongs here.
CREATING A CUSTOMER ACCOUNT
CHANGE OF DATA
ACCEPTED PAYMENT METHODS
At the moment we accept the following payment methods:
Advance payment as well as payment per credit card.
Detailed informations about payment methods and payment security
BANK DETAILS FOR ADVANCE PAYMENT
For an order paid by bank transfer, please contact us via the contact form on our website indicating your contact details and desired product (s). We will send you a confirmation email for your order and you can transfer your total amount via the account below.
POSTFINANCE SA SWITZERLAND
LOAN FANDINO CESPON
RUE DU GRAND CERCLET 415
1852 ROCHE/ SWITZERLAND
ACCOUNT NUMBER: 14-666326-0
IBAN: CH60 0900 0000 1466 6326 0
SUCCESSFULL PAYMENT CONFIRMATION
SHIPPING OF PRODUCTS THROUGH ADVANCE PAYMENT
WHICH COUNTRIES DOES LOAN SARA JEWELRY SHIP TO?
HOW DO I EXCHANGE OR RETURN AN ITEM?
WHEN DO I GET MY REFUND?
SHIPPING AND LEAD TIME
– As our products are hand-crafted they will be sent to you within 2 to 4 weeks of the confirmation of your order, excluding week-ends, public holidays and subject to demand. An email confirming your order will be sent to you automatically.
– The delivery time also depends on the address and the country of delivery. Please contact us at our site email address if there should be a delay or a delivery problem.