FAQ & HELP

CUSTOMER’S ACCOUNT AND PASSWORD

It is very easy to create a customer account. Navigate your mouse to the top of the homepage to the 'Login' symbol to log in. On the following page, you can now open a new account. You will need to type in your name, email address and a password. You can change your personal data anytime. Of course we will take care of your data and won’t pass any information on to third parties.

You can change your personal data through clicking on 'Login'. After logging in, you will see an overview of your account. You can change your details under the point 'customer information'.

You can request a new password through clicking on 'Login'. On the following page, you can now click on 'forgot password' and type in your e-mail address. You will receive an e-mail including a link to reset your password.

You password should at least contain six characters, including letters and numbers.

PAYMENT METHODS

At the moment we accept the following payment methods:
Advance payment as well as payment per credit card and Paypal
Detailed informations about payment methods and payment security.

Upon submitting your order, please transfer the overall amount to the following account and mention your order number:

LOAN SARA JEWELRY

PostFinance SA

IBAN CH60 0900 0000 1466 6326 0

SWIFT-BIC POFICHBEXXX

How do I know when paying in advance, if my payment has already been received? When paying in advance, per credit card or per Paypal you will receive an e-mail with the confirmation of your payment.

As all our items are made by hand the delivery time through advance payment will be shipped between 4 or 6 weeks from receipt of payment. The final desination could also delay shipments. Return shipment costs are in charge to the sender.

SHIPPING AND RETURN

If you like to exchange or return an article from your order, you must inform us within 14 days by email. We recommend to send us an email at info@loansara.com to register your request. Please note that we can only accept returns if the items are in a new, unused, clean conditions and all tags must be attached.

Once we have received your return, it may take a few days to process the return. You will receive a confirmation e-mail of our return. Refunds are made in the same currency as the purchase.